Preventive
Health Education

Seeing a travel doctor before your holiday is crucial. Our Werribee clinic provides comprehensive medical travel advice and services.

Preventive Health

Our goal is to keep you in good health.

At Alfred Health Medical Centre we are committed to continuing to inform our patients of new ways to manage their health, and to the concept of Preventative Health. Preventative health tactics and actions can support all patients to attain outstanding health outcomes. From time to time you may receive a letter or a text message regarding a promotion being done by our centre (e.g. children’s vaccinations, men’s health screening).

Practice Information

Health Information Privacy -
Our practice regulates the use and disclosure of our patients’ health records. All our patients’ records are confidential and private. We do not disclose personal health information to third parties except in cases where our patients have given written consent, or are at risk of harm and unable to give consent.

Patient Feedback

We welcome feedback on how to improve our services and endeavor to address complaints in a timely manner. Leave your thoughts in our suggestion box located in the waiting room for any comments otherwise, you can email the Practice Manager at manager@alfredroadmedicalcentre.com.au.

If you have any concerns, please contact the Practice Manager on 03 8336 9333. If your concern remains unresolved you may contact the Health Services Commissioner, Ph: 8601 5200, or ask our receptionist for an ‘Office of the Health Services Commissioner Complaint Form’.
Test Results

To protect your privacy and ensure that all results are managed in accordance with best practice, Test results can be given as a telehealth consultation under certain circumstances following guidelines under the Covid-19 pandemic

Please ensure a follow-up appointment is made with your GP within 3 days from the date the test is completed you do not need to check your results are available. We operate a notification service for results where you will receive a call/text/letter depending on your preferences.
Reminder System

We will send you a reminder notice from time to time for health check-ups, test results, and services appropriate to your care such as immunization and cervical screen test reminders. If you do not wish to receive any letters or text messages, please notify the receptionist in writing.
Immunisation

We can perform all Immunisations. All Immunisations will be sent to the Australian National Register and are recorded in the patient’s file.
Home Visits

Home Visits may be provided to patients under certain circumstances. Please discuss this with your regular doctor if needed.
E-Mails

For privacy and confidentiality reasons, we ask our patients not to use e-mails to seek medical advice, our info email is available for general inquiries only and can be attended to by our receptionist. Please allow 24 hours for a response to any e-mail inquiry.